Terms & Conditions

These terms and conditions constitute an agreement with Vietnam ANZ Travel. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes.

1. Rate:

Tour prices are valid till December 2009 and quoted in American dollar per person 

2. Included in quoted programs:

• Ground transportation in air conditioned vehicle;

• Domestic flight or train ticket;

• All accommodations as noted in the itinerary based on twin share with daily breakfast;

• Meals as specified in the itinerary;

• Fully guided sightseeing as noted in the itinerary (including park and entrance fees);

• Bottled water supplied during adventure activities (not applicable for sightseeing activities and kayaking);

3. Not included in quoted program prices:

• Airport transfer unless otherwise stated;

• Early and/or late check in at hotels unless otherwise stated;

• International airfares unless otherwise stated;

• Visa fee and visa arrangement fee;

• Airport departure taxes;

• Gratuities and tips hotel/restaurant staff, bellboy, local guides/drivers and Tour Leader;

• Meals other than specified in the itinerary;

• Beverages other than included in pre-tour documentation,

• Sightseeing not included in the itinerary;

• Personal expenses such as laundry, communication charges and optional activities (which are subject to availability).

4. Deposit and Cancellation

Deposit payment can be settled by telegraphic transfer, credit card authorization letter or through Western Union Global Transfer. Deposits are 50% of the total amount and this payment is required at the time of booking. Final payment is due 30 days prior to the commencement of the tour.

Cancellation charges are as follow and refunds will be based on these calculations.

• More than 45 days prior to trip departure: 10%

• 30-45 days before arrival: 15% charge

• 15-29 days before arrival: 40% charge

• 7-14 days before arrival: 60% charge

• Within 7 days before arrival: 100% charge

5. Final Payment
Final payment is due 30 days in advance of the tour. These payments are due in our office or submitted online 45 days prior to the departure date. If reservations are made less than 45 days prior to departure, payment in full is required at the time of booking. If final payments are not received on time,  Vietnam ANZ Travel may cancel the reservation and invoke the cancellation fee.

Except as otherwise agreed by Vietnam ANZ Travel, Client’s payment shall be executed by cash, credit card or travelers cheques. In cases where credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Vietnam ANZ Travel's bank account. Any bank charges levied by the sending bank relating to transfers to Vietnam ANZ Travel must be paid by the Client/Agent.

Final payment to be settled through our bank account at least 30 days before arrival

6. Refund of Unused services

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.

7. Vouchers

Vouchers will be issued by Vietnam ANZ Travel after the booked trip is confirmed and  payment  is completed. A service voucher will be sent by email/fax or snail mail  to Clients.

8. Liability and Insurance

Vietnam ANZ Travel  is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by Clients. Clients are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, will endeavor to substitute  suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

9. Confirmation

All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

10. For 15 full-fare travelers, the sixteenth is complimentary.

11. Children discount:

• Under 2 years: Free of Charge (not applied for airtickets)

• From 2 to 5 years old: Free of charge if sharing bed with parents (not applied for airtickets)

• From 5 to 11 years: 75% of adult fare

Tour Information & Conditions (Updated June 01, 2008 - Please Read Carefully)

Please email us for full version of standard terms and conditions of the travel contract